ACCESS TO VIEW PRODUCTS
Access to view our products is restricted to existing wholesale customers. If you are interested in setting up a business account, please contact us. Retail customers can shop 18KARAT's products on our retail site www.18karatstore.com. A list of some stores that carry our products is available here.
New collection catalogs are only available to wholesale customers. Current wholesale customers will be sent a link to the new catalogs for each season upon its release.
SHOP WITH CONFIDENCE
We guarantee that all of our products are beautiful and well made. As most of our products are handmade, please be prepared to accept some imperfections and variations in the product. All product dimensions listed are approximate.
PRICES AND DISCOUNTS
Our prices are in US dollars. Prices shown are wholesale list prices.
We accept Visa, MasterCard and American Express. If you would like to apply for net billing terms please contact your sales rep for a credit application.
CANADA AND USA SHIPMENTS ONLY
We can only offer shipping and delivery services within Canada and the continental United States. We are unable to ship orders to other international locations but are happy to work with your freight forwarder to coordinate a shipment. We clear all US shipments - there are no additional duties, taxes, shipping costs or paperwork for US orders.
SHIPPING + DELIVERY
We will select the best carrier and method of shipping based on the size and weight of the products you order. Product minimums will be in effect on certain items.
Most orders ship within 2-3 business days providing we have the requested items in stock. If we don’t have items in stock, your sales rep will call you to discuss shipment options. You will not be charged for any items that are not shipped, back ordered items will only be charged once they have been dispatched. Delivery service is to your door. Delivery does not include unpacking or assembly. Deliveries are made Monday to Friday.
If you require expedited service, please contact us for a quotation: 1-888-849-8811 or 604-444-0061.
If you have a problem with your order please contact the store within 7 days of receipt. You must contact the store before any goods are returned. Goods returned without prior authorization will be refused. Merchandise that is pre-approved to be returned must be returned in original, undamaged condition and in its original packaging and at the cost of the sender, including both shipping charges and any brokerage or duty that is applicable. Upon approval for a return, Customer Service will issue an RMA (Returned Merchandise Authorization) form via fax or e-mail. This RMA form must accompany the returned merchandise and the RMA number must be written clearly on the outside of any packages. Returns that arrive without the appropriate RMA documentation will be refused. In circumstances where an item is approved for return after 7 days from receipt, a restocking fee may be charged. Orders paid for by credit card will be refunded as a credit onto the original credit card use for payment. If any of this is unclear please feel free to contact customer service prior to placing your order.
If an item arrives damaged, you must notify us within 48 hours of receipt so we can work with you to arrange a return, replacement, refund or credit. If there is obvious damage to the package upon delivery, please note the condition of the package on the waybill or refuse the delivery altogether. Please contact your sales rep should you ever refuse a shipment. Once goods are in your possession for more than 48 hours, we cannot accept any claims for damage.
PRIVACY AND SECURITY
We are committed to respecting your privacy. We do not sell or disclose our customer information to other sources. During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is solely for the processing of your order. If you choose to sign up for our mailing list, on occasion we will send you targeted marketing information or special product offers. In every marketing email you will have the option to unsubscribe and avoid receiving future emails from us.
We post all current positions on the Careers page of our website. Only selected candidates will be contacted for an interview.